About Us → Compliance
Compliance
We at Terumo Penpol believe in and obey both the, letter and spirit of the Law. At Terumo Penpol, Compliance is a way of life. Our success has been attributed to our ability to develop and maintain the trust of our customers, donors and patients who rely on our products. To gain this trust Terumo Penpol upholds “Heart of Terumo” , Core Values and Terumo Code of Conduct which are our pathway to making the right decisions and taking the right actions.
HEART OF TERUMO
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Contributing to society through healthcare
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People oriented management.
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Open management towards society.
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Eye on the market-Customer focused, competitor alert.
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Quality is the core, to be forever improved.
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Safety first.
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Team work like orchestra.
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Positive and forward looking.
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Always on the edge.
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Go to Gemba
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Heart of courtesy.
Terumo’s group mission is “Contributing to Society through Healthcare”. Guided by its mission, Terumo provides valuable products and services to achieve sustainable growth, maximize long-term corporate value and meet the expectations of its worldwide stakeholders, including its customers, shareholders, associates, business partners and communities.

To achieve our group mission, we articulated the Core Values which are the values and beliefs that all Terumo associates globally have to own for their action, as follows:

Respect

Appreciative of others
We show respect and appreciation toward associates, customers, and business partners. We value individuality and diverse cultures, and listen broadly and carefully to different opinions and the voice of society. All these things are linked to our growth

Integrity

Guided by our mission
As associates of Terumo Group, responsible for life and health, we always act with sincerity and a sense of mission. Through our daily efforts, we build trust among all stakeholders.

Care

Empathetic to patients
We are mindful that everything we do ultimately connects us to patients. We strive to understand health providers deeply and work together with them to give patients a better future.

Quality

Committed to excellence
To ensure safety and reliability in healthcare, we view each issue from a “gemba” perspective in order to find the optimal solution. As well as product quality, we pursue higher quality in all we do, including supply chain management and customer care.

Creativity

Striving for innovation
We promote a mindset that embraces challenge for the future, and work with curiosity and passion. We respond to the needs of “gemba” by delivering products and services that create meaningful value in a timely manner.
Terumo Penpol LIFE represents not only who we are, but what we stand for – Open Management, Enhanced Value, Safety and Reliability, Respect for Associates and Corporate Citizenship.

People are our greatest asset, and we place as much importance in their professional development as in the research and development of our products.We strives diligently to foster a corporate culture of “a highly motivating and challenging workplace with open and candid communication,” because Terumo believes a culture of this nature is essential to effective Corporate Governance.The work environment at TERUMO PENPOL Pvt Limited is tailored to ensure that the views and ideas of our associates are given due respect and any sort of discrimination, kept at bay.

Because the work we do truly impacts lives around the globe, we hold ourselves to the highest standards. By acting with integrity and honor in all we do, we earn and grow the trust of our customers, their donors and the patients who rely on our products and services. Only with these strong relationships in place can we unlock the potential of blood.

Our behavior is guided by our Code of Conduct set forth by our parent company. Upholding these ideals without exception has helped us earn the confidence of our customers, as well as government and regulatory bodies around the world.

TERUMO GROUP CODE OF CONDUCT
Terumo’s corporate mission. “Contributing to Society through Healthcare” Earning trust from society is critical for Terumo to continue to fulfil its corporate mission. Terumo, together with its all associates, strive to protect its reputation, which is invaluable asset, and further build trust from society. To achieve this, every Terumo associate must make the right decisions and do the right things. Terumo Group Code of Conduct is a guide for Terumo associates to make the right decisions in their everyday actions.

Terumo makes every effort to ensure that all associates around the world, not only directors and officers, pursue fair business, abide by laws and regulations and follow the highest ethical standards for serving patients and healthcare professionals who use Terumo products and all other stakeholders and for practicing social responsibility, always keeping this Code of Conduct in their mind. For such purpose, Terumo has established environment where associates may understand the importance of the Code of Conduct, such as constantly providing training suitable in each workplace.

To read our Code of Conduct, Please follow the link given below:
English version
REPORTING CONCERNS
Terumo encourages Associates to Speak Up by raising concerns and seeking advice proactively whenever they are unsure about the right course of action or encounter actual or suspected violations of the Code of Conduct; applicable laws, regulations, Industrial codes, or Company rules.

Associates can at any time approach their Manager, their Manager’s Manager, the Human Resources Department or the Legal and Compliance Department. In addition, if an Associate is uncomfortable with any of these reporting pathways or prefers to remain anonymous, they can access the Terumo Integrity Helpline.

Associates can report issues 24/7, every day of the year. The helpline is independently managed by a third-party vendor, supports multiple languages and provides professional operators to help employees describe their concerns. The calls and reports submitted through either the website or phone line will be kept confidential and Associates can choose to remain anonymous.

The Integrity Website can be accessed at: www.terumointegrity.com

The Integrity Helpline can be accessed at: 000-800-100-4152

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Retaliation and Confidentiality : To ensure that associates are comfortable with reporting issues or concerns, we prohibit harassment of, or retaliation against, any associate or other person who reports in good faith a known or suspected violation of law or of our policies. In addition, in all cases, confidentiality will be maintained to the extent possible consistent with laws and regulations and Terumo BCT’s need to investigate the issue.

Any supervisor or manager who has engaged in or condoned any form of retaliation against an individual in response to a good-faith report of a violation or suspected violation will be subject to serious corrective or disciplinary action.

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Investigation : All reported compliance concerns will be investigated promptly in accordance with Terumo BCT policies and procedures.
OPERATING WITH ETHICS AND INTEGRITY
We understand the pressing need to ensure access to high-quality, life-saving medical technology for patients in India, in the most affordable and efficient manner possible. To advance towards this goal, we share a commitment to and fundamental belief in operating with the highest standards of ethics and integrity. We have clear standards of conduct that we expect all of our employees, distributors, agents and anyone else acting on our behalf in India to abide by. We wish to clearly and publicly restate those standards for the benefit of all of our business partners and stakeholders, and most importantly, for patients in India who are our foremost concern.

We have clear standards of conduct that we expect all of our employees, distributors, agents and anyone else acting on our behalf in India to abide by.

Our Standards Clearly Prohibit Influence
Our standards include, but go beyond, complying with the laws and regulations that govern in India. They compel us to conduct our business in India in accordance with the values of honesty and integrity. They require us to strive to prevent, detect and quickly resolve any potential violations of law or company policies.

Our standards clearly prohibit us, our distributors and agents, and anyone else acting on our behalf from attempting to influence a healthcare professional, patient or customer through any improper payment or other type of inducement for using or prescribing our products. Observations or concerns about any such improper payments may be reported confidentially or anonymously to the company involved so they can be investigated and, if true, immediately stopped using the contacts provided above.

Our standards clearly prohibit attempting to influence a healthcare professional, patient or customer through any improper payment or other type of inducement.

Our Standards of Conduct
Distributors and Other Third-Party Sales and Marketing Intermediaries Who Conduct Business on Our Behalf:
Our companies use distributors and agents to help us reach the many hospitals and healthcare providers spread across India’s vast territory and population. Our distributors and agents are required to comply with applicable laws, regulations and industry codes. If an activity is prohibited for us, it is prohibited to be done through our distributors and agents as well.
Support for Physician Training And Education
As in all countries, physicians in India need ongoing training and education on advances in medical technology. This training builds physician capacity and skills, which will result in patients getting more access to life-saving medical device therapies. Our standards allow providing medical training and educational grants within specific guidelines.
In no circumstances may we, or distributors acting on our behalf, support travel for a physician’s spouse or partner, or finance vacations for physicians before, during or after medical conferences.
Physician Speaking and Consulting Contracts
Frequently, peer education is an important way for a physician to learn the safe and effective use of new medical technology. Accordingly, our companies regularly ask experienced senior physicians (particularly those who are specialists in a particular area of therapy) to provide training on advanced technologies for younger or less-experienced physicians, as well as general physicians. We normally pay the experienced physicians fee for their time spent giving such training. Our standards require us, and distributors acting on our behalf, to set forth any such arrangements in written contracts, to ensure that the amount of payment reflects fair market value for the time spent, and to document the training event , as well as to have proof of service provided by the physician.
Gifts
Our standards in general prohibit gifts to physicians and other healthcare providers, by us or distributors acting on our behalf.
Meals and Entertainment
Our standards prohibit us, and distributors acting on our behalf, from paying for entertainment for physicians, for example cultural or sporting events. In connection with an appropriate business meeting or educational event, we may pay for reasonable business meals and related expenses, but not for spouses or guests of physicians who do not have a professional role in the meeting or event.