To achieve our group mission, we articulated the Core Values which are the values and beliefs that all Terumo associates globally have to own for their action, as follows:

Respect
We show respect and appreciation toward associates, customers, and business partners. We value individuality and diverse cultures, and listen broadly and carefully to different opinions and the voice of society. All these things are linked to our growth

Integrity
As associates of Terumo Group, responsible for life and health, we always act with sincerity and a sense of mission. Through our daily efforts, we build trust among all stakeholders.

Care
We are mindful that everything we do ultimately connects us to patients. We strive to understand health providers deeply and work together with them to give patients a better future.

Quality
To ensure safety and reliability in healthcare, we view each issue from a “gemba” perspective in order to find the optimal solution. As well as product quality, we pursue higher quality in all we do, including supply chain management and customer care.

Creativity
We promote a mindset that embraces challenge for the future, and work with curiosity and passion. We respond to the needs of “gemba” by delivering products and services that create meaningful value in a timely manner.
People are our greatest asset, and we place as much importance in their professional development as in the research and development of our products.We strives diligently to foster a corporate culture of “a highly motivating and challenging workplace with open and candid communication,” because Terumo believes a culture of this nature is essential to effective Corporate Governance.The work environment at TERUMO PENPOL Pvt Limited is tailored to ensure that the views and ideas of our associates are given due respect and any sort of discrimination, kept at bay.
Because the work we do truly impacts lives around the globe, we hold ourselves to the highest standards. By acting with integrity and honor in all we do, we earn and grow the trust of our customers, their donors and the patients who rely on our products and services. Only with these strong relationships in place can we unlock the potential of blood.
Our behavior is guided by our Code of Conduct set forth by our parent company. Upholding these ideals without exception has helped us earn the confidence of our customers, as well as government and regulatory bodies around the world.
Terumo makes every effort to ensure that all associates around the world, not only directors and officers, pursue fair business, abide by laws and regulations and follow the highest ethical standards for serving patients and healthcare professionals who use Terumo products and all other stakeholders and for practicing social responsibility, always keeping this Code of Conduct in their mind. For such purpose, Terumo has established environment where associates may understand the importance of the Code of Conduct, such as constantly providing training suitable in each workplace.
English version

Associates can at any time approach their Manager, their Manager’s Manager, the Human Resources Department or the Legal and Compliance Department. In addition, if an Associate is uncomfortable with any of these reporting pathways or prefers to remain anonymous, they can access the Terumo Integrity Helpline.
Associates can report issues 24/7, every day of the year. The helpline is independently managed by a third-party vendor, supports multiple languages and provides professional operators to help employees describe their concerns. The calls and reports submitted through either the website or phone line will be kept confidential and Associates can choose to remain anonymous.
The Integrity Website can be accessed at: www.terumointegrity.com
The Integrity Helpline can be accessed at: 000-800-100-4152
Any supervisor or manager who has engaged in or condoned any form of retaliation against an individual in response to a good-faith report of a violation or suspected violation will be subject to serious corrective or disciplinary action.
We have clear standards of conduct that we expect all of our employees, distributors, agents and anyone else acting on our behalf in India to abide by.
Our standards clearly prohibit us, our distributors and agents, and anyone else acting on our behalf from attempting to influence a healthcare professional, patient or customer through any improper payment or other type of inducement for using or prescribing our products. Observations or concerns about any such improper payments may be reported confidentially or anonymously to the company involved so they can be investigated and, if true, immediately stopped using the contacts provided above.
Our standards clearly prohibit attempting to influence a healthcare professional, patient or customer through any improper payment or other type of inducement.

Distributors and Other Third-Party Sales and Marketing Intermediaries Who Conduct Business on Our Behalf:
Support for Physician Training And Education
In no circumstances may we, or distributors acting on our behalf, support travel for a physician’s spouse or partner, or finance vacations for physicians before, during or after medical conferences.